Licensed Customer Service Representative

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Licensed Customer Service Representative

Location: United States

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Licensed Customer Service Representative

The Customer Service Representative provides customer care to established customers and their mortgage companies by providing policy documents, verifying coverage, accepting payments and answering product and service questions.

The Customer Service Representative prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position will report directly to the Customer Service Supervisor.

What You Will Do As A Licensed Customer Service Representative

• Answer incoming calls and respond to customer questions regarding policies and billing and/or forward call to appropriate personnel as needed

• Understand and comply with the assigned level of authority taking payments and mortgage verifications

• Research customer inquiries and respond to appropriate parties in a timely manner

• Process calls in a manner that ensures service levels are met or exceeded

• Process requests within authority level and properly document files

• Interface with team members, management, and customers in reference to customer service issues

• Recognize when to refer callers to underwriters and ability to do so in a timely manner

• Manage large volume of inbound and outbound calls

• Provide accurate, valid and complete information by using the right methods/tools

• Follow communication procedures, guidelines and policies

What You Will Bring As A Customer Service Representative

• High school diploma or general education degree (GED)
• 2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience
• Insurance experience a plus, preferably with an insurance agency or direct carrier
• This role requires a Property & Casualty Personal Lines Producer insurance license in their state of residency.
• Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)
• Excellent listening and verbal/written communication skills
• Ability to work independently and effectively in a fast paced, high volume call center
• Strong attention to detail and good decision-making skills
• Proven business and analytical problem-solving skills
• Product knowledge of Property and Casualty Insurance
• Gather and analyze information skillfully
• Ability to learn and properly process information with Company specific software
• Ability to follow policies and procedures
• Ability to maintain confidentiality
• Demonstrated ability to effectively manage difficult or emotional customer situations
• Experience with homeowners’ insurance preferred
• Bilingual in Spanish preferred
• Regular, predictable attendance
• A proven team player
• A positive attitude and takes pride from doing great work
• Self-motivated with a desire to succeed

At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.

What You Will Get As A Porch Group Team Member

Pay Range*: $54,000 - $75,600 Annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic lo…