Senior Service Designer

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Location: UK Hybrid

Salary: £46-65,000 subject to location and experience.

Job Description

What we’re looking for:

We’re looking for a skilled practitioner with significant experience in delivering service design projects. The focus of your role will be to create end-to-end, evidence-based designs for services which are inclusive and accessible. You’ll be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

The role may also involve:

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective services.
• Team support and management – You’ll help to support the service design team by inspiring and line managing team members, including overseeing appraisals and professional development.
• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.
• Supporting new business – You’ll help NEC Digital Studio identify and win projects by spotting opportunities with clients and helping with proposals and pitches.

How we work:

We work with central and local government, the NHS, voluntary, not-for-profit and private sector organisations. We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects.

Beyond individual projects, NEC Digital Studio’s Service Designers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.

You’ll also broaden your skills by working closely with members of our Digital teams, including interaction and content designers, and developers.

All of our Service Designers are supported by more senior members of the Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Qualifications

Your skills and experience:

We’d like to hear from you if you have skills or experience in some of these areas:

• Strategy & systems thinking – Familiar with systems thinking, you lead teams and clients to map and analyse strategies, systems and scenarios. You’re experienced in forming well-grounded strategic recommendations.
• Research – You work with user researchers to uncover and articulate the key factors affecting the service and its use.
• User-centred journeys & experiences - You choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision.
• Facilitation - You lead teams to design and deliver engaging and effective workshops. You support colleagues to present, verbally communicate, and inspire clients, stakeholders and other colleagues.
• Organisation design – You understand the importance of org-design approaches and their role in implementing effective services
• Visual communication - You lead teams to make clear and compelling points through well-designed visuals. This may include drawing and sketching or graphic communication
• Written communication - You guide teams on the most appropriate written formats and structures for each project. You create and oversee clear, concise writing.
• Recommendation & implementation - You work with stakeholders to identify what change is possible and how to bring it about. This includes outlining timeframes and resource implications, and identifying future phases of work.
• Prototyping - You lead teams, clients and stakeholders to scope targeted prototyping exercises. You work across disciplines to design, build and test prototypes that contribute to project outcomes (online and offline).
• Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget.
• Managing complexity and ambiguity – Services are complex and messy! You’re up for leaping into the unknown, suppor…