Senior Designer

This is a remote position.
JOB ID #978

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Work on things that matter

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Built for a remote life

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

Primary Responsibilities
As a Senior Designer, you will be an experienced individual contributor with a strong focus on information architecture, user research, and product design. You will work with minimal oversight to help ensure the team meets scope, schedule, and delivery expectations while shaping the long-term user experience of a large, content-rich digital portal.
You may serve as the design discipline lead for key initiatives, partnering directly with government stakeholders, product teams, and external partners. You will also help strengthen the broader design practice through mentorship, collaboration, and actionable feedback.

Primary responsibilities include:

• Own and evolve the portal’s information architecture, including navigation, site maps, page hierarchy, labeling, taxonomy, and user flows
• Lead information architecture efforts for high-traffic pages, features, and cross-portal initiatives, evaluating how changes may affect the broader user experience
• Partner with external teams to ensure the portal’s information architecture aligns with enterprise standards and related digital experiences
• Plan and conduct user research to inform information architecture and design decisions, including usability testing, tree testing, card sorting, and generative research when appropriate
• Synthesize qualitative and quantitative data, including user research, analytics, feedback surveys, and other inputs, into clear findings and actionable recommendations
• Create and maintain information architecture and design deliverables, including site maps, user flows, wireframes, concepts, and prototypes
• Translate complex user, content, and business needs into clear, intuitive experiences
• Present research findings, design rationale, and recommendations to government stakeholders and product teams in a clear and compelling way
• Incorporate users with disabilities into research and apply accessibility principles, including Section 508 and WCAG, throughout information architecture and design decisions
• Contribute design work within an established design system, from early concepts and low-fidelity wireframes through higher-fidelity prototypes
• Build strong working relationships across design, product, engineering, program leadership, government stakeholders, and external teams
• Navigate ambiguity, evolving requirements, and complex stakeholder environments while maintaining progress toward delivery
• Identify design, research, and delivery risks, communicate them proactively, and recommend practical mitigations
• Coach an…