ServiceNow CSM Developer

Job Title: ServiceNow CSM Developer

Location: Remote (United States)

Employment Type: 6-Month Contract

Alldus is working with a leading U.S.-based organization within the financial services sector that is looking to bring on an experienced ServiceNow CSM Developer. This is a fully remote contract opportunity to support a large-scale CSM implementation, address an existing backlog, and provide best-practice guidance to optimize the platform.

Responsibilities :

• Support the end-to-end implementation of ServiceNow Customer Service Management (CSM).
• Work through an existing backlog of enhancements, defects, and configuration updates.
• Provide technical development across CSM, including workflows, Flow Designer, integrations, and scripting.
• Advise on best-practice implementation approaches and platform optimization.
• Collaborate with architects, business stakeholders, and functional consultants to refine requirements.
• Identify improved, scalable ways to configure and extend CSM capabilities.
• Ensure solutions align with ServiceNow platform standards and governance.

Requirements :

• 5+ years of hands-on ServiceNow development experience.
• Experience supporting or leading CSM implementations in enterprise environments.
• Strong scripting skills, including JavaScript, Glide, and Flow Designer.
• Experience working within the financial services sector is preferred.
• Ability to provide architectural input and best-practice guidance.
• Active ServiceNow CSA, CAD, and at least two active ServiceNow CIS certifications, with one being CIS-CSM.
• Must be a U.S. Citizen or Green Card holder.