Instructional Designer

The Instructional Designer and Business Configuration Analyst Trainer enable employees, clients, partners, and internal personnel to learn, use, and support configuration of Life Solutions platforms and products effectively. The role analyzes performance and learning needs and designs, develops, delivers, deploys, and continuously improves accessible business and technical learning programs for beginner, intermediate, and advanced audiences. Working with subject-matter experts, business stakeholders, facilitators, and technology teams, the role translates complex information into clear, engaging eLearning, instructor-led, virtual, blended, and performance-support solutions aligned with measurable learning, proficiency, job-performance, and business outcomes. Reporting to the Life Solutions Business Program Training Leader, the role independently executes approved instructional design, training, and configuration assignments within established standards; may make day-to-day delivery decisions; and promptly communicates and escalates changes affecting scope, solution design, commitments, timelines, deliverables, or client-impacting outcomes to the Training Leader.

Key Responsibilities

• Conduct performance and learning-needs analysis; identify audiences, desired behaviors, constraints, and success measures; and recommend the appropriate learning solution.
• Apply instructional design frameworks such as ADDIE, SAM, or agile learning design and write measurable objectives aligned to assessment and business outcomes.
• Create design documents, detailed storyboards, scripts, prototypes, interaction specifications, assessments, and production-ready assets.
• Develop responsive eLearning, microlearning, simulations, videos, job aids, instructor-led materials, and virtual learning using modern authoring and multimedia tools.
• Collaborate with subject-matter experts to gather, synthesize, validate, and simplify technical or business content while managing review and approval cycles.
• Configure, publish, test, and maintain learning content in an LMS, including course metadata, enrollment rules, assessments, completion criteria, version control, and reporting.
• Package and troubleshoot standards-based learning content, including SCORM and xAPI where applicable, and perform functional, editorial, accessibility, and cross-browser quality assurance.
• Manage multiple projects from intake through deployment, maintaining schedules, documentation, risk logs, stakeholder communications, and scope of discipline.
• Use learner feedback, assessment results, LMS data, and business-performance indicators to evaluate effectiveness and recommend improvements.

Core Competencies

• Instructional design foundations: Adult learning principles, learning science, needs analysis, curriculum mapping, measurable objectives, assessment design, and evaluation.
• Storyboarding and writing: Ability to structure content, write concise narration and on-screen text, specify interactions and media, and communicate a complete design to reviewers and developers.
• eLearning production: Hands-on development of polished, interactive learning using rapid-authoring, screen-recording, audio, video, and basic visual-design tools.
• LMS capability: Course setup, testing, publishing, assignment, learner support, reporting, content lifecycle management, and basic troubleshooting.
• Consulting and collaboration: Strong discovery, facilitation, interviewing, presentation, feedback, and stakeholder-management skills.
• Project execution: Ability to prioritize concurrent work, estimate effort, meet deadlines, document decisions, and surface risks early.
• Quality and accessibility: Consistent application of editorial standards, usability practices, inclusive design, and accessibility requirements.

Required Qualifications

• Bachelor’s degree in instructional design, education, learning technology, communications, psychology, or a related field, or equivalent practical experience.
• Two to four years of experience designing and developing workplace learning, eLearning, or blended learning solutions.
• Demonstrated foundation in storyboarding, scriptwriting, assessment design, and translating complex material into learner-centered experiences.
• Hands-on experience with at least one major authoring suite, such as Articulate 360 or Adobe Captivate, and a learning management system.
• Working knowledge of LMS course administration, content …