Customer Service Representative (Inbound)

Job Overview

Help people get to the care they need. Our team is currently hiring multiple (Remote) Customer Service Representatives on behalf of a client in the medical transportation industry.

In this role, you’ll handle a high volume of inbound calls from individuals who need transportation to medical appointments, pharmacies, and other healthcare destinations. You’ll help arrange rides, answer questions, and resolve transportation concerns with patience, empathy, and attention to detail.

If you’re comfortable spending most of your workday on the phone, navigating multiple computer systems, and helping callers in a fast-paced environment, we encourage you to apply.

Available Shifts

The following Monday–Friday schedules are available. All times are Eastern Time:

• 8:00 AM–4:30 PM
• 9:00 AM–5:30 PM
• 11:00 AM–7:30 PM

Applicants must be available to work one of these schedules.

Paid Training

You’ll receive two weeks of paid training to learn the systems, procedures, and customer service expectations for the role.

Training is scheduled to begin October 21, from 9:00 AM–5:30 PM Eastern Time, regardless of your assigned regular shift. Attendance throughout training is required; no more than two hours may be missed during the two-week training period.

What You’ll Do

• Answer a high volume of inbound calls throughout the day.
• Help callers schedule, change, or cancel non-emergency medical transportation.
• Verify eligibility and collect accurate appointment, pickup, and destination information.
• Explain ride details, pickup expectations, and transportation updates clearly.
• Assist with delayed rides, missed pickups, and other transportation concerns.
• Make outbound calls as needed to confirm arrangements or follow up on issues.
• Document calls and transportation requests accurately while navigating multiple systems.
• Escalate urgent or complex concerns to the appropriate support team.
• Protect confidential information and follow established procedures.
• Meet expectations for customer service quality, accuracy, productivity, and attendance.

What We’re Looking For

• At least one year of experience in customer service, a call center, healthcare, transportation, or a similar role.
• Clear verbal communication and strong listening skills.
• A patient, compassionate approach to helping callers.
• The ability to remain calm and solve problems under pressure.
• Comfort using multiple computer systems while speaking on the phone.
• Strong attention to detail and accurate data entry.
• Reliable attendance and punctuality.
• Availability to complete the paid training and work one of the listed shifts.

Experience in healthcare, insurance, Medicaid, or medical transportation is preferred.

Remote Work Requirements

Applicants must have reliable internet and their own equipment, including:

• Computer
• Monitor
• Keyboard and mouse
• Headset

Apply Today

Submit your resume and indicate which of the three shifts you’re available to work. Our staffing team will review your qualifications and contact selected applicants about next steps.

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• On-the-job training
• Work from home

Experience:

• Customer service: 1 year (Required)

Location:

• Virginia (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote