Premium Processing Assistant (Reinsurance)

Work Setup: Remote / Work-From-Home

Role Overview

The Premium Processing Assistant is responsible for managing (re)insurance new and renewal business and endorsement processing across all lines, handling broking system billings (including debit/credit notes and premium closings), preparing complete and accurate technical documentation such as Evidence of Covers, Cover Notes, and Addenda, liaising with brokers and broker enablement teams, processing enquiries, and maintaining technical filing and documentation. This role requires working together with the Broker Enablement team members in the Operations Division in ensuring cross-department efficiencies.

Key Responsibilities

• Responsible for (Re)insurance New & Renewal Business and Endorsement processing as assigned.
• Review and verify placement documents and ensure accuracy against all correspondence.
• Ensure the insurers and reinsurers are in the approved security listings.
• Ensure completeness of checklists and accounting form (i.e. compute premium payable, warranty/instalments due date etc.)
• Ensure accurate data setup at the broking system for the issuance of Debit/Credit Notes and Premium Closings.
• Ensure timely and accurate issuance of the (re)insurance related technical documentation, meeting service standards and document turnaround time.
• Work closely with Finance department in resolving any technical queries.
• Update of production and tracking spreadsheets.
• Ensure accuracy of clients’ & market information.
• Ensure Contract Certainty requirement.
• Support annual audit and E&O review as a team.
• To handle technical filing and documentation, including annual files archive.
• Ensuring documents are saved in accordance with Company Rules and Procedures.
• Perform any other duties as assigned.
• Ensure all documentation meets regulatory and internal compliance standards.
• Maintain accurate records of client interactions, policy details, and correspondence.
• Escalation of any potential E&O’s to Division Head / Directors at the earliest opportunity.

Skills & Experience

• Prior experience in insurance broking or financial services support roles preferred.
• Experience using Copilot tools (e.g., Microsoft Copilot in Excel, Word, or Teams) to enhance productivity and reporting.
• Organizational and multitasking abilities.
• Communication and interpersonal skills.
• Detail-oriented with a proactive mindset.

Nice to Have

• Familiarity with commercial, specialty, treaty, or wholesale insurance.
• Strong working knowledge of Microsoft Excel (e.g., pivot tables, formulas, data analysis).
• Exposure to digital tools or platforms used in broker enablement or sales operations.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on-site day.
• Covered from Day One: Health coverage with free dependent coverage, so you’re looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We’re proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren’t outsourced—they’re embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they’re proud of, across accounting, tech, admin, and marketing.