Customer Service Representative

Ambrosia Quality Food, a food distribution company is looking to recruit a full - time (or part - time) Customer Service Representative to work within a small and friendly team.

Job Overview

As a Customer Service Representative, you will be responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide information about products and services. The goal is to ensure customer satisfaction and maintain positive relationships with clients.

In this role, you will also liaise with warehouse staff and drivers to ensure every client receives timely deliveries. You will require good product knowledge and be familiar with the on-line shop and B2B system as well as invoicing procedures.

This role requires high levels of enthusiasm, product knowledge and relationship building skills. This means you will have excellent communication skills, basic selling skills to upsell products when others are out of stock, objection handling skills and customer service skills.

You will report to the General Manager and Operations Manager.

Key Responsibilities

· Ensuring high levels of customer experience and satisfaction

· Maintaining existing accounts

· Excellent verbal and written communication with clients

· Excellent customer service

· Communicating new product incentives

· Upselling alternative and new products

· Accurate use of the B2B system

· Accurate IT skills

· Respond to customer inquiries via phone, email, chat, or in person

· Resolve product or service issues efficiently and professionally

· Provide accurate information about products, services, and company policies

· Process orders, forms, applications, and requests

· Handle complaints and escalate complex issues when necessary

· Maintain customer records and update account information

· Follow up with customers to ensure resolution and satisfaction

· Meet performance targets such as response time and customer satisfaction scores

Personal Skills and Competencies

· Excellent relationship building skills

· Excellent communication and interpersonal skills

· Excellent customer service skills

· Ability to build trust and rapport

· Ability to adapt behaviours to client styles

· Excellent questioning and listening skills

· Excellent product knowledge

· Positive can do attitude and growth mindset

· High levels of resilience

· High levels of enthusiasm

· Ability to cope with change

· Ability to work under high pressure and in fast moving environments

· Customer focus

· Time management skills

· Basic IT skills

· Problem-solving and conflict-resolution abilities

· Patience, empathy and a positive can do attitude

Resources to perform role

· Training and development

· Product knowledge training from the General Manager

· Office equipment

Necessary Qualifications

· GCSE English and Maths (Grade 4/C or above)

· Basic IT skills

Working Hours

• Office hours to suit the needs of Ambrosia
• Overtime may be required during month-end and year-end closing
• Weekend work generally not required, except in exceptional cases
• Flexibility to cover team members

To apply, please send your CV To [email protected]

Pay: £25,420.00-£39,820.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Work from home

Work Location: In person