WFH Virtual Assistant – Research, Grant & Administrative Support

Job Overview

We are seeking a proactive Virtual Assistant – Research, Grant & Administrative Support, to provide daily administrative, research, and customer support for a growing organization. In this role, you will manage task lists, respond to customer inquiries, and conduct essential research to identify prospective clients and grant opportunities. The ideal candidate thrives in a remote environment, takes full ownership of projects, and turns raw research into actionable proposals.

Client Overview

A growing organization is seeking a proactive and highly organized Virtual Assistant to provide day-to-day administrative, customer service, research, and project support. This role is ideal for someone who enjoys variety, can manage multiple priorities, and is comfortable taking ownership of tasks without needing constant direction.

The successful candidate will support ongoing operations, help keep tasks and projects on track, assist with customer communications, and conduct research that supports business development and grant applications.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM Greenwich Mean Time, with 1 hour unpaid/paid break (40 work hours per week)

Responsibilities

• Task & Administrative Management

  • Help manage daily tasks, priorities, deadlines, and follow-ups.
  • Keep track of ongoing projects and ensure important tasks do not fall through the cracks.
  • Organize information, documents, and project materials.
  • Maintain task lists, calendars, spreadsheets, and other administrative systems.
  • Follow up on outstanding items and provide regular status updates.
  • Assist with various administrative tasks as they arise.

• Customer Service & Support

  • Respond to customer inquiries through email and other communication channels.
  • Provide professional, friendly, and timely customer support.
  • Follow up with customers and ensure their questions or requests are addressed.
  • Maintain accurate customer records and notes.
  • Escalate issues when necessary while taking ownership of appropriate follow-ups.

• Research & Lead Research

  • Research potential clients, organizations, companies, and relevant opportunities.
  • Gather information from websites, online databases, social media, and other reliable sources.
  • Research industries, organizations, programs, and potential business opportunities.
  • Organize research findings into clear and easy-to-understand summaries.
  • Identify relevant information, contacts, requirements, deadlines, and next steps.
  • Conduct ad hoc research projects as requested.

• Grant Research & Proposal Support

  • Research available grant opportunities and funding programs.
  • Identify grants that may be relevant to the organization and its projects.
  • Research eligibility requirements, application deadlines, funding priorities, and submission requirements.
  • Maintain a database or tracker of potential grant opportunities.
  • Assist with gathering information and supporting documentation for applications.
  • Help prepare, organize, and format grant proposals and supporting materials.
  • Conduct research needed to strengthen proposals and applications.
  • Monitor upcoming deadlines and ensure required information is collected on time.

• Proposals & Business Support

  • Assist with preparing proposals, presentations, documents, and other client-facing materials.
  • Research prospective clients and gather relevant background information before outreach or proposals.
  • Help organize information needed for bids, proposals, and applications.
  • Proofread and format documents to ensure they are professional and accurate.
  • Support other business development activities as needed.

• Ad Hoc Support

  • Take on additional administrative and research tasks as priorities change.
  • Learn new tools, processes, and subject areas quickly.
  • Help identify solutions rather than simply identifying problems.
  • Support the client with miscellaneous projects and operational needs.

Requirements

• Previous experience as a Virtual Assistant, Administrative Assistant, Research Assistant, Customer Service Representative, or similar role.
• Strong written and verbal English communication skills.
• Excellent organizational and task-management skills.
• Strong research and information-gathering abilities.
• Ability to research unfamiliar topics and summarize findings clearly.
• Strong attention to detail.
• Ability to manage multipl…