Customer Service Representative

About The Company Sagility is a leading provider of healthcare business process management (BPM) services that leverage industry-leading technology and extensive healthcare domain expertise. With a focus on enhancing the member and patient experience, Sagility offers comprehensive solutions across clinical services, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. The company is committed to transforming healthcare operations to deliver better outcomes for clients and their members. With a global workforce of over 25,000 employees spread across five countries, Sagility is dedicated to innovation, excellence, and creating impactful healthcare solutions.

About The Role We are seeking a dedicated and compassionate Work from Home Customer Service Representative to join our healthcare call center team. In this role, you will serve as a vital point of contact for our members, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience. This position offers an excellent opportunity for individuals who are passionate about healthcare and customer support, seeking to grow professionally within a dynamic and supportive environment. As a remote team member, you will participate actively in virtual training sessions, maintain professionalism on camera during onboarding, and be available on camera as needed once in production. The role requires excellent communication skills, empathy, and the ability to work efficiently in a fast-paced setting.

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a call center environment
• Strong communication and interpersonal skills
• Proficiency in navigating computer applications and systems
• Typing speed of at least 25 WPM
• Reliable internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download
• Secure, private work area at home
• Flexible availability, including weekends
• Commitment to excellent customer service and a positive attitude
• Previous healthcare experience is a plus but not mandatory

Responsibilities

• Handle incoming calls promptly and professionally, providing empathetic and effective support to members
• Research and resolve customer inquiries efficiently, ensuring a high level of customer satisfaction
• Accurately document all call details and interactions in the system
• Communicate clearly, diplomatically, and professionally, maintaining a compassionate tone
• Meet daily team goals for quality assurance and customer satisfaction metrics
• Participate actively in virtual onboarding and ongoing training sessions, remaining on camera as required
• Maintain confidentiality and security of all member information
• Collaborate with team members and supervisors to improve service delivery

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00
• Performance-based incentives to reward excellence
• Paid comprehensive training in a virtual environment
• Health coverage including Medical, Dental, and Vision plans (available after 90 days)
• Employee wellness and engagement programs
• Opportunities for career advancement, with 90% of leaders starting as Customer Service Representatives
• Daily Pay option for flexible access to earnings
• Life Insurance and Disability options (Short-Term and Long-Term)
• Flexible Spending Account (FSA) and Employee Assistance Program
• 401(k) plan with employer contributions
• Paid Time Off (PTO) and Tuition Reimbursement programs

Equal Opportunity

Sagility is an Equal Opportunity Employer/Vet/Disability. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. We encourage applications from individuals of all backgrounds and experiences, and we ensure fair treatment throughout the hiring process and employment lifecycle.