Customer Service Advisor

CUSTOMER SERVICE ADVISOR

LOCATION

United Kingdom (fully remote)

PAY

£12.71 to £14.50 per hour (£24,785 to £28,275 per annum equivalent at 37.5 hours)

CONTRACT

Full-time. Shifts between 8.00am and 8.00pm, Monday to Saturday, on a published rota. Part-time patterns of 20 hours or more considered.

REPORTING TO

Customer Service Team Leader (client side)

ABOUT THE OPPORTUNITY

Team4Rec is recruiting on behalf of our client, a UK consumer services business handling inbound customer contact by phone, email and chat. The client is named at first-stage screening.

The role will suit someone who is calm on the phone, writes clearly, and wants a remote customer service position with proper training and a rota published in advance.

ABOUT THE ROLE

The Customer Service Advisor handles inbound enquiries across phone, email and chat, resolves account and order issues at first contact where possible, and records every interaction accurately.

KEY RESPONSIBILITIES

• Handle inbound calls, emails and chats professionally and within service targets.
• Resolve account, billing, order and general enquiries at first contact.
• Log every interaction accurately in the CRM.
• Escalate complaints and complex cases through the correct route.
• Identify recurring issues and feed them back to the team leader.
• Follow data protection and quality standards on every contact.

WHAT WE ARE LOOKING FOR

• Previous customer service experience in a contact centre, retail, hospitality or similar setting.
• Clear spoken and written English.
• Confidence using CRM and telephony systems.
• Patience and a problem-solving approach.
• Reliability and self-motivation in a fully remote environment.
• A stable home internet connection and a quiet workspace.
• The right to work in the UK.

DESIRABLE

• Experience with Zendesk, Freshdesk or similar platforms.
• Experience handling complaints.

WHAT THE ROLE OFFERS

• Fully remote working, open to candidates across the UK.
• Rota published four weeks in advance.
• Laptop and headset provided.
• Paid training in the first three weeks.
• 25 days holiday plus bank holidays.
• Pension scheme with employer contribution.

EQUAL OPPORTUNITIES

Team4Rec and our client are equal opportunity recruiters. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, disability, religion, sexual orientation or background. All hiring decisions are made on the basis of skills, experience and suitability for the role.