Customer Service Executive

Overview

We are seeking a dynamic and enthusiastic Customer Service Executive to join our team! In this vital role, you will be the frontline ambassador for our brand, delivering exceptional service to our diverse customer base. Your energetic approach and strong communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure customer satisfaction at every touchpoint. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ experience.

Role & Responsibilities:

• Keep a daily log of tasks done to report an end-day to the manager

• Cover additional admin roles for staff when off, such as tickets and quality checks.

• Keep on top of the documentation inbox between calls to ensure this is as up-to-date as possible

• Work with the sales team to communicate on emails sent to the admin inbox and keep this as up-to-date as possible

• Ensure we are up to 3 weeks before departure for tickets

• Ensure that quality checks are up to 7-days after a booking is made

• Communicate with the sales team and sales managers regarding any issues found when completing a quality check or sending tickets.

• When sent by the supplier to the UK office or requested by the customer, post documents/parcels to the customer

• Customer service calls

• Work with product to keep up to date with product knowledge and system training

• Work with sales to help train them on how to load bookings, complete quality checks, and load packages.

• Help train customer service team/admin to be able to go on tickets and quality checks

• If an apprentice still has set study days to work on any due apprenticeship work.

• Use Trello to communicate with the sales team any amendments/cancellations that need action.

• Amend cruise itineraries

• Cancel cruises down and send customer cancellation invoices

• Taking payment and receipting them onto systems

• Speaking with cruise lines and passing required information over.

Preferred skills:

• Knowledge and experience in the Travel industry

• Positive approach to problem-solving with a can-do attitude

• Excellent organisation & communication skills

• Be able to work under your own initiative and as part of a team

• Patience

• Attentive Listening

• Good Time Management

• Adaptability

• Attention to detail

• Experience with systems

• Good Base knowledge of cruise lines – preferably luxury

• Experience working in administration/ customer service or sales

Join us as a Customer Service Executive and become part of a vibrant team dedicated to delivering outstanding service! We value energetic individuals who are eager to grow their careers while making a difference in our customers’ lives through exceptional support and engagement.

Pay: £27,000.00-£28,500.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Application question(s):

• How many years experience do you have working in the travel industry?
• Have you worked within the cruise industry and for how long?
• What does our mantra, ‘nothing is too much trouble for our customers’, mean to you?

Work Location: Hybrid remote in Chorley PR7