Intake Specialist/Legal Assistant

Join Our Team

We are seeking a compassionate, organized, and detail-oriented Intake Specialist / Legal Assistant to join our growing legal team. This unique role is ideal for someone who enjoys helping people, building relationships, and supporting attorneys in a fast-paced legal environment.

As the first point of contact for prospective clients, you will play a critical role in creating a positive client experience while also providing administrative and legal support that helps cases move forward efficiently. If you are a strong communicator who can balance client service with organization and attention to detail, we would love to hear from you.

What You’ll Do

Client Intake & Customer Service

• Serve as the first point of contact for potential clients by phone, email, online inquiries, and in-person visits.
• Conduct intake interviews and gather relevant information regarding potential legal matters.
• Schedule consultations and coordinate communication between clients and attorneys.
• Obtain necessary documents and information from prospective and existing clients.
• Maintain accurate records within the firm’s case management system.
• Assist with client onboarding and conflict checks.
• Deliver exceptional customer service with empathy, professionalism, and discretion.

Legal Assistant Support

• Organize and maintain electronic and physical client files.
• Track deadlines, appointments, court dates, and other critical case milestones.
• Manage attorney calendars and scheduling.
• Prepare, edit, proofread, and organize legal correspondence and documents.
• Communicate with clients, courts, vendors, and outside parties.
• Assist with administrative tasks, billing support, and case management activities.
• Maintain strict confidentiality and comply with all ethical and legal standards.

What We’re Looking For

Required Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in customer service, administrative support, legal support, intake, or a related field.
• Bilingual Spanish speaking required.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and manage competing priorities.
• Proficiency with Microsoft Office and the ability to learn new software systems.
• Professional demeanor and commitment to confidentiality.

Preferred Qualifications

• Experience working in a law firm or legal environment.
• Familiarity with legal terminology and case management software.
• Associate degree, bachelor’s degree, or paralegal coursework/certificate.
• Bilingual (English/Spanish) strongly preferred.

What Makes You Successful

• You genuinely enjoy helping people and providing outstanding service.
• You thrive in a fast-paced environment and can adapt to changing priorities.
• You are dependable, detail-oriented, and highly organized.
• You communicate professionally and confidently with clients and colleagues.
• You can handle sensitive information with discretion and integrity.

Position Details

Reports To: Office and Operations Manager
Employment Classification: Full-Time, Non-Exempt
Work Location: Hybrid with 2 days (16 hours) in office required with the potential of being fully remote.
Schedule: 8:30 a.m. – 5:30 p.m.

• Compensation: $25.00-$30.00 per hour, DOE
• Benefits:
• Competitive compensation based on experience
• Performance-based bonuses and merit-based salary growth opportunities
• Paid overtime or compensatory time, where applicable
• Group medical insurance – Employer pays the employee portion of premium, dependent costs are paid by the employee.
• 401(k) retirement plan
• Paid holidays and sick leave
• Flexible scheduling opportunities when feasible
• A collaborative and supportive team culture
• Accessible leadership and open communication
• Well-defined systems and manageable caseloads
• Modern, paperless offices equipped with current technology
• Meaningful involvement in case strategy and direct attorney interaction

Why Join Us?

At our firm, we are committed to providing exceptional service to our clients while fostering a collaborative and supportive workplace. Every team member plays an important role in helping clients navigate challenging situations and achieve positive outcomes.

**If you’re looking for a meaningful career where you can make a difference in people’s lives while growing your legal expe…