Remote - Patient Financial Clearance Customer Service Representative

The Representative Patient Financial Clearence Customer Service is responsible for inbound/outbound calls and/or written inquiries from patients, attorneys, insurance companies and vendors with questions, issues, and concerns related to hospital and physician office visits. The Representative Patient Financial Clearence Customer Service will provide an excellent support and ensuring our commitment to the values of Mosaic Life Care. The daily functions will include but are not limited to processing and inputting patient data, fulfilling document requests, maintaining performance and quality standards. Additionally, The Representative Patient Financial Clearence Customer Care will always ensure compliance with confidential data, stay abreast of changing policies and/or procedures related to Mosaic Life Care policies. The Representative Patient Financial Clearence Customer Service will work under direction from Customer Service Manager to ensure service delivery is consistently high-quality and escalate issues to team lead or functional caregivers as appropriate.

Remote States: Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time
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• Takes inbound calls from patients, attorneys, insurance companies and vendors.
• Makes outbound follow up calls and outbound calls to assist in resolution of accounts.
• Responds to written inquiries from patients, attorneys, insurance companies and vendors.
• Assists with account resolution by discussing payment and financial assistance options.
• Processes and inputs patient data and fulfilling document requests.
• Maintains performance and quality standards which includes aiding in the prevention of abandoned calls.
• Ensure compliance with confidential data, including HIPAA compliance.
• De-escalates patient complaints related to current or past due services and/or balances.
• Researches the patient accounting system to assist the patient with any questions related to previous visits. Other duties as assigned.

Education

• H.S. Diploma - Required Associate’s Degree - Preferred

Work Experience

• 1 Year - Experience with Customer Service - Required 1 Year - Experience with Health Care office - Preferred

Licenses and Certifications

Upon Hire

Travel Requirements

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.