Customer Service Representative – Call Center (Remote – California) | $18.83/hr

Overview:

Our client, a diversified pharmacy solutions organization serving health plans, employers, and government programs, seeks an accomplished Customer Service Representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: 100% Remote for California Residents

*** Duration: 6 months contract w/ possibility of extension or conversion to FTE role (depending upon performance)

Important Notes:

• Pay Rate: $18.83/hr on W-2 basis.
• Start Date: 11/30/2026.
• Work Schedule: Must be flexible to work any assigned shift in a 24/7 operation, including both weekend days or at least one weekend day, based on business needs.
• Schedule / Working Days: 5 days a week, need coverage Monday - Sunday.
• Shift / Working Hours: Start time varies between 07.00am - 01:30pm.
• Training: 6-week paid training – Weeks 1–3: Monday–Friday, 8:00 AM–5:00 PM Weeks 4–6 (Success Lab): Monday–Friday, 8:00 AM–4:30 PM.
• 100% remote/work-from-home position.
• Dedicated, quiet workspace with a desk/table and office chair.
• Hard-wired internet connection required (Wi-Fi not permitted due to PHI/security requirements; system does not operate on Wi-Fi or Wi-Fi extenders).
• Reliable high-speed internet connection required.
• A functioning webcam is required. Candidates must be on camera during training, team meetings, and whenever requested by the client during working hours.
• No time off is permitted during the training period.
• No absences are preferred during the first 90 days of employment.

Description:

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound or a combination of both.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

• High school diploma from an accredited school or equivalent GED.
• Bilingual – Spanish preferred.
• Customer service experience (pharmacy / medical / healthcare call center experience strongly preferred).
• High call volume experience.
• 24/7 call center experience.
• Proficient in computer software navigation and dual screens.
• Critical thinking and problem-solving skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.
• Ability to handle complex calls.
• Strong verbal & written communication skills, attention to detail, and interpersonal skills.

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I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you’re looking for rewarding employment and a company that puts its employees first, we’d like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achie…