Customer Service/Sales Representative

Job Overview

We are seeking an energetic and motivated Customer Service/Sales Representative to join our dynamic team! In this role, you will be the first point of contact for our valued clients, delivering exceptional customer support while actively engaging in sales activities. Your enthusiasm, communication skills, and technical proficiency will help foster strong client relationships and drive business growth. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on our customers’ experience.

Duties

• Provide outstanding customer service by addressing inquiries via phone, email, and chat with professionalism and courtesy.
• Assist clients with product information, order processing, and resolving issues efficiently through effective communication.
• Conduct outbound calling campaigns to follow up on leads, promote products or services, and gather customer feedback.
• Maintain accurate data entry records using Microsoft Office tools, ensuring all client information is up-to-date and organized.
• Handle cash transactions accurately when necessary, including processing payments and issuing receipts.
• Support client services by troubleshooting technical issues and providing solutions that enhance customer satisfaction.
• Demonstrate excellent phone etiquette and communication skills to foster positive relationships with clients from diverse backgrounds, including multilingual interactions.

Experience

• Previous call center experience or roles involving extensive phone communication is highly preferred.
• Proven ability to manage customer support and client services with strong problem-solving skills.
• Experience in sales or outbound calling campaigns that demonstrate persuasive communication and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with basic computer skills for data entry and documentation.
• Bilingual abilities (English plus additional languages) are a valuable asset for engaging a diverse customer base.
• Strong typing skills and technical proficiency to navigate CRM systems efficiently.
• Excellent written communication skills to craft clear, professional correspondence and reports.

Join us to become part of a vibrant team dedicated to delivering exceptional service while advancing your career in sales and customer support!

Pay: From $60,000.00 per year

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Work Location: Hybrid remote in Ocala, FL 34476