UX/UI Designer III

Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents or Greater São Paulo area)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT) - 42h/week

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People with disabilities are welcome at Cyncly!

About us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Cyncly was created to unite Compusoft, 2020 Technologies and their affiliate companies after their merger in 2021. The Company brings together more than 35 years of industry experience to provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems and enterprise resource planning (ERP). Cyncly serves more than 70,000 customers across 100 countries, with operations in North America, Europe, South America, Asia Pacific, and Africa.

At Cyncly, we are committed to fostering an increasingly diverse and inclusive environment where all voices are valued and celebrated. We prioritize representation from minority groups. We recognize that our unique approach and success stem from the wealth of perspectives brought by our diverse teams.

About the Role

This is a role for a designer who leads with evidence. As Cyncly’s UX Designer III, you will bring rigour and user insight into the heart of the product design process for one of our globally used design applications — a product used by professional designers, retailers, and manufacturers worldwide. Based in LATAM, you will be working within a globally distributed team, collaborating closely with the Head of UX Design, the Lead User Researcher, product managers, and data analysts across time zones.

This is a deeply hands-on UX role with a strong research orientation. You will plan and conduct your own discovery and evaluative research, synthesise findings into actionable design direction, and translate data signals into interaction design that is both intuitive and impactful. You are equally comfortable in a workshop, an analytics dashboard, and Figma — and you know how to connect all three.

Key Responsibilities

• Lead end-to-end UX design for product areas within a globally used design application — from discovery and problem definition through to validated, high-fidelity design and handoff.
• Plan and conduct mixed-method research independently — including user interviews, contextual enquiry, usability testing, surveys, and Jobs-to-be-Done studies — to inform and validate design decisions at every stage.
• Work closely with data analysts and product managers to interpret product analytics, behavioural data, and funnel metrics, translating quantitative signals into clear UX hypotheses and design responses.
• Synthesise research and data findings into actionable insights, journey maps, opportunity frameworks, and design principles that the wider global team can align around.
• Design clear, well-reasoned interaction flows, wireframes, and high-fidelity prototypes that reflect a deep understanding of user needs, task context, and business goals.
• Run collaborative design activities — including discovery workshops, assumption mapping, and concept validation sessions — with product and engineering stakeholders across the business.
• Contribute to the definition of UX success metrics and work with product and analytics teams to measure the impact of design changes post-release.
• Apply an inclusive and accessibility-conscious design approach, ensuring designs meet WCAG 2.1 AA standards for a diverse global user base.
• Partner with the Lead User Researcher to ensure consistent research practices and contribute to the growing research repository and knowledge base.
• Mentor and support less experienced designers in the team, modelling a research-informed design practice and helping to raise the bar for design quality and rigour across Cyncly.

What We’re Looking For

• Solid experience in UX design, ideally within a B2B SaaS or enterprise software environment, with a demonstrable track record of research-informed design practice.
• Strong proficiency in mixed-method UX research — including moderated and unmoderated usability testing, in-depth interviews, contextual enquiry, and survey design — with the ability to operate independently without a dedicated…