Salesforce AI Engineer

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Salesforce AI Engineer is responsible for designing, building, implementing, and optimizing artificial intelligence solutions within the Salesforce ecosystem. This role leverages Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, and generative AI capabilities to improve engagement, service operations, business processes, and teammate productivity. The Salesforce AI Engineer partners with business stakeholders, Salesforce administrators, developers, data teams, and organizational leaders to identify AI opportunities, deliver scalable and secure solutions, and promote responsible AI governance, adoption, and innovation across the organization.

DUTIES & RESPONSIBILITIES

• Identify opportunities to leverage Salesforce AI capabilities across Service Cloud, Marketing Cloud, Experience Cloud, and other Salesforce platform technologies to improve customer experience, operational efficiency, teammate productivity, and business outcomes.
• Design, build, implement, and maintain AI solutions using Salesforce Einstein, Agentforce, Data Cloud, CRM Analytics, Flow, Apex, and related Salesforce technologies.
• Configure and support Agentforce agents, conversational AI experiences, and intelligent automation solutions that enhance customer and teammate interactions.
• Develop and optimize prompt templates, AI workflows, and generative AI solutions in alignment with organizational governance and security standards.
• Configure and maintain Data Cloud capabilities, including data models, customer profiles, identity resolution, and governance controls that support AI-driven outcomes.
• Integrate Salesforce AI solutions with enterprise applications, APIs, data platforms, and third-party technologies.
• Evaluate emerging Salesforce AI and generative AI technologies, conduct proof-of-concept activities, and recommend innovative solutions that support business objectives.
• Establish and support AI governance, security, privacy, compliance, and responsible AI practices.
• Lead solution design discussions and provide technical expertise on Salesforce AI architecture, implementation approaches, and best practices.
• Troubleshoot and resolve issues related to AI solutions, automations, integrations, data quality, and platform performance.
• Develop and maintain technical documentation, implementation standards, operational procedures, and training materials.
• Collaborate with business stakeholders, Salesforce administrators, developers, data teams, security teams, and leadership to deliver scalable, secure, and effective AI solutions.
• Monitor AI solution performance, user adoption, and business outcomes, identifying opportunities for continuous improvement and optimization.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong working knowledge of Salesforce platform architecture, AI capabilities, automation tools, reporting solutions, integrations, and data management concepts.
• Strong understanding of artificial intelligence and machine learning concepts, including generative AI, large language models (LLMs), prompt engineering, predictive analytics, and natural language processing.
• Demonstrated abi…