Customer Service and Purchasing Assistant

Job Title: Customer Service and Purchasing Administrator

Location: Office-based at our Macclesfield site.

Position Summary:

We are looking for a dynamic and detail-oriented Customer Service Advisor to support our B2C and B2B sales activities, whilst also managing and maintaining our supplier database and supporting our purchasing team. This hybrid role requires excellent communication skills, a customer-first mindset, and strong organizational abilities. You will play a vital role in ensuring smooth customer interactions, accurate order processing, and up-to-date supplier information to support business operations.

Key Responsibilities:

Customer Service – B2C & B2B Sales Support:

• Act as the first point of contact for both individual (B2C) and business (B2B) customers through phone, email, and live chat.
• Handle inquiries, complaints, and support requests with professionalism and efficiency.
• Process orders accurately via internal systems (CRM, ERP), and coordinate order fulfilment with relevant departments.
• Provide product information, availability, pricing, and order status updates to customers.
• Support the sales team by preparing quotes, assisting with account management, and following up on leads.
• Identify and escalate recurring customer issues and suggest process improvements where applicable.
• Ensure a positive customer experience at every touchpoint, driving customer satisfaction and loyalty.

Supplier Database Management:

• Maintain and update supplier records to ensure accurate and current information.
• Support the onboarding process for new suppliers, ensuring all required documentation and compliance data are collected.
• Monitor supplier performance data and ensure timely updates of contact details, certifications, and agreements.
• Liaise with the Procurement and Finance teams to resolve data discrepancies or supplier-related issues.
• Run regular audits of the supplier database to ensure data quality and integrity.
• Assist with generating supplier-related reports for internal use.

Required Skills & Qualifications:

• Experience in a customer service or sales support role, preferably in both B2C and B2B settings.
• Strong written and verbal communication skills.
• High attention to detail and accuracy, especially with data entry and order processing.
• Proficient in Microsoft Office, especially Excel and Outlook; experience with CRM/ERP systems is a plus (e.g., Salesforce, NetSuite, SAP).
• Strong multitasking and organizational skills, with the ability to manage competing priorities.
• Customer-focused mindset with problem-solving abilities and a proactive attitude.

Preferred Qualifications:

• Previous experience managing supplier records or working with procurement teams.
• Familiarity with eCommerce platforms, order management systems, or retail/customer sales environments.
• Knowledge of compliance and data protection regulations relevant to customer and supplier data.

What We Offer:

• Competitive salary and benefits package.
• Onsite Gym
• Supportive and collaborative team environment.
• Training and development opportunities.
• Flexible work arrangements
• Opportunity to contribute to both customer satisfaction and operational excellence

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Work from home

Experience:

• Customer service: 1 year (preferred)

Work Location: In person