Care Manager (Tele-health Medical Assistant)

Would you enjoy an opportunity to continue to make a difference in the lives of others without the face-to-face interactions found in a typical healthcare setting?

PCM has continued to grow tremendously over the past few years. We are looking for new team members for our continued expansion. Our mission is to assist doctors in continuing communication with their patients. Our initiatives help Medicare patients that have chronic conditions work towards living a healthy lifestyle.

PCM is looking for credentialed individuals to act as the liaison between patients and their providers. We hire experienced medical professionals to handle our national tele-med calls to patients. As a Care Manager, you will have an assigned group of patients to follow up with on a monthly basis as their “Health Coach”. Conversations include asking about their medications, symptoms, and support. As well as understanding barriers and assisting them to reach their goals established with their doctors.

Job Skills:

Talking and typing

• Verify and record the patient’s demographics, medical issues, medications, goals, barriers, and allergies to create a clinical summary using our certified software program.

Care Plan Creation

• Create a patient-centered, comprehensive plan of care for all health issues based on a physical, mental, cognitive, psychosocial, functional, and environmental (re)assessment, and an inventory of resources.

Be a Compassionate Resource

• Help provide the patient with a means to make timely contact with health care practitioners in the practice who can address any urgent chronic care needs. Ensure continuity of care with their designated practitioner by setting and reminding of regularly scheduled visits.

Qualifications:

• Must be currently Certified: CMA, CCMA, or RMA Certifications
• Ability to follow HIPAA guidelines.
• Handle potentially difficult conversations in a calm and professional manner.
• Previous F2F healthcare experience required.
• Previous phone experience preferred.
• Bilingual candidates are a plus.

Job Information:

• Type: Full-time
• Location: Remote
• Compensation: $20 per hour + incentives ($4 per call over the minimum required 2 calls per hour)

Benefits:

• Medical, Dental, and Vision insurance available
• 10 days paid PTO accrued for the first year
• 8 paid and 2 floating holidays per year
• Flexible scheduling
• Ongoing education and training

If this sounds like something you’ve been looking for, then we welcome the opportunity to learn more about you and your passion for helping people.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Application Question(s):

• Do you currently reside in one of the following states: AL, AZ, AR, FL, GA, IN, KS, KY, MD, MI, MO, NC, OH, PA, SC, TX, LA, TN, VA, or OK?

Education:

• Associate (Preferred)

Experience:

• face-to-face heathcare: 1 year (Required)

Language:

• any languages in addition to English (Preferred)

License/Certification:

• CMA, RMA, or CCMA certification (Required)

Work Location: Remote