Customer Service Assistant (CSA)

Job Title: Customer Service Assistant (CSA)

Company: MIIA Insurance, LLC

Location: Remote (Full PST Business Hours)

Compensation: $5.00 / hour

Position Overview

MIIA Insurance, LLC is seeking a detail-oriented Customer Service Representative (CSR) to manage daily policy service work and support agency operations. Working directly with agency leadership, this role manages client communications, policy renewals, endorsements, quoting assistance, remarketing, and database maintenance across Personal and Commercial lines.

Key Responsibilities

● Policy Service & Administration: Process policy endorsements, handle renewal management, assist with quoting, and support remarketing across Personal and Commercial lines.

● Inbox Triage & SLA Compliance: Triage client and internal communications to maintain a strict 2-hour SLA for internal manager requests and a 4-hour SLA for incoming client inquiries.

● Database & CRM Maintenance: Maintain data integrity across agency management software, specifically AgencyZoom and QQ Catalyst.

● Client & File Support: Assist clients with service requests, verify policy details (such as VINs, driver records, and property specs), and log all touchpoints as actionable tasks.

Requirements & Qualifications

● Shift Coverage: Must be fully available during US Pacific Time (PST) business hours.

● Language Skills: Advanced fluent English (C1/C2); Spanish bilingual skills are a plus.

● Attention to Detail: Strong focus on 100% accuracy in data entry, client records, and administrative task tracking.

● Software Adaptability: Ability to learn agency CRMs (AgencyZoom, QQ Catalyst) and carrier rating portals quickly.

● Technical Setup: Must have a dedicated, distraction-free home office setup with high-speed internet.

Role Details

● Employment Type: Full-time, Remote

● Schedule: US Pacific Standard Time (PST) business hours

● Hourly Rate: $5.00 / hour

Job Type: Full-time

Pay: $85.00 per hour

Expected hours: 40.0 per week

Work Location: Remote