ServiceNow Developer

Locations: Remote (100% Remote)

Clearance: Active SECRET Security Clearance at time of contract award

Employment Type: Full-time, Contract (Base + 4 Option Years + 6-Month EOS)

Compensation: Commensurate with experience (GSA MAS 54151S rates apply)

About the Role

We are seeking a ServiceNow Developer to serve as a Key Personnel position supporting the Executive Airlift Communications Network (EACN) Support contract. This role provides full-spectrum support for EACN’s ServiceNow development to ensure process workflows and wireframes are developed in partnership with HAF/A1 sprint/DevOps team or other Government-defined business processes approved by the EACN PM. The developer will ensure tailorable dashboards, repeatable processes, and best-in-class user experience (UX) are fit for need/purpose for the 89 CS and EACN business requirements.

Available Location

• Remote (100% Remote - confirmed in Q&A Question 88)

Key Responsibilities

• Provide full-spectrum support for EACN’s ServiceNow development.
• Ensure process workflows and wireframes are developed in partnership with HAF/A1 sprint/DevOps team or other Government-defined business processes approved by the EACN PM.
• Ensure tailorable dashboards, repeatable processes, and best-in-class user experience (UX) are fit for need/purpose for the 89 CS and EACN business requirements.
• Develop and implement IT Service Management (ITSM), IT Business Management (ITBM), and IT Asset Management (ITAM) modules and business processes.
• Provide oversight and expertise in ITSM configuration management support, and implement, integrate, and sustain/maintain ServiceNow.
• Configure and customize EACN software to gather statistics and provide Trend Analysis.
• Customize the software to reflect system design changes and equipment upgrades.
• Provide Information Technology (IT) Service Management training, such as ServiceNow training for Trouble Ticket System using Government furnished physical devices, software, and commercial training aids.
• Configure, customize, and maintain Government furnished network security, monitoring, and data analysis tools (including but not limited to ServiceNow, SolarWinds, Splunk) to provide real-time usable statistics to aid with troubleshooting.
• Collaborate with DevOps teams to design and execute aligned workflows and wireframes.

Required Qualifications

Experience:

• Minimum 5-6 years in the following:
• Managing the day-to-day functional operations and activities of a contractor workforce supporting ServiceNow development.
• Operational planning and execution of ITSM, ITBM, and ITAM module development and implementation.
• Managing supply and maintenance transactions, or equivalent IT service management experience.
• Providing technical advice and instruction to personnel.
• Minimum 3-5 years handling fiscal requirements and functions.

Certifications:

• ServiceNow Certified Application Developer (CAD) required.

Capabilities:

• Apply relative knowledge to analyze problems, identify significant factors, gather pertinent data, and recognize/apply solutions.
• Plan and organize work to successfully perform complex tasks.
• Effectively and efficiently communicate, both written and orally, to personnel at various status and rank.

Qualifications:

• Minimum of a four (4) year course of study in a relevant field leading to a bachelor’s degree, or a combination of successfully completed post-high school education and/or training experiences that meet the total qualification requirements for this position level.
• Active SECRET Security Clearance at time of contract award.
• Must pass a criminal background check and Personnel Risk Assessment (PRA).

Preferred:

• Prior experience supporting U.S. Air Force or DoD ServiceNow programs.
• Experience with ITSM, ITBM, and ITAM modules.
• Experience with ServiceNow integration with SolarWinds, Splunk, or other network monitoring tools.
• Experience with Agile/DevOps methodologies and CI/CD pipelines.

Work Environment

• Location: Remote (100% Remote - confirmed in Q&A Question 88).
• Travel: Local travel authorized; travel outside the local region (CONUS and OCONUS) may be required and will be reimbursed in accordance with FAR 31.2 and Public Law 99-234.
• Hours: Normal Government working hours, 0630-1730, Monday through Friday, local time, excluding Federal holidays.
• On-Site: Not requ…