WFH Administrative & Customer Support Assistant (Pilates)

Job Overview

Our client is seeking a reliable, organized, and friendly Administrative & Customer Support Assistant (Pilates) to provide additional coverage for their growing Pilates studio. This role will initially focus on customer service and day-to-day administrative support. The ideal candidate is responsive, detail-oriented, comfortable following established procedures, and able to communicate professionally with clients and team members.

Schedule

• Flexible schedule but would work something like this with possibility of switching to morning shift.

  Monday - Thursday, 3:30 PM - 7:30 PM PT, Friday, 3:00 PM - 5:00 PM PT, Saturday - Sunday, 8:00 AM - 12:00 PM PT

Responsibilities

• Monitor and respond to customer emails, text messages, and general inquiries.
• Assist clients with booking questions, account access, membership information, class credits, and studio policies.
• Process routine membership requests, including freezes, cancellations, and account updates, according to established procedures.
• Help resolve basic scheduling and account issues.
• Escalate refunds, complaints, sensitive situations, and unusual requests to management when needed.
• Monitor instructor callouts and contact approved substitutes using the studio’s established process.
• Follow up on outstanding customer and operational matters.
• Update internal trackers, task lists, schedules, and customer records.
• Complete data entry and recurring administrative tasks.
• Communicate important updates to the Executive Assistant and management.
• Provide clear handoff notes at the end of each shift.
• Assist with additional administrative, operational, or customer-support projects as the business grows.

Requirements

• Strong written and spoken English communication skills.
• Professional, friendly, and patient communication style.
• Previous administrative or customer-service experience.
• Highly reliable and consistently available during scheduled hours.
• Organized and able to manage multiple tasks and conversations simultaneously.
• Comfortable following established procedures and using response templates.
• Able to work independently and recognize when an issue should be escalated.
• Comfortable learning email, messaging, booking, and task-management systems.
• Detail-oriented when updating customer accounts and internal records.

Qualifications

• Experience supporting a fitness, wellness, hospitality, or membership-based business is helpful but not required.

What Success Looks Like

• Customers receive timely, friendly, and accurate responses.
• Routine requests are completed correctly and efficiently.
• Sensitive or unusual issues are escalated promptly.
• Customer records and internal trackers remain accurate.
• Outstanding matters are consistently followed up on.
• Clear communication and handoffs are maintained with the Executive Assistant and management.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we’ll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.