Product Specialist

Company Description Bayard USA is a leading provider of Catholic content, resources, and educational materials dedicated to enriching the spiritual lives of individuals and communities across the United States. As part of the international Bayard Group, the organization publishes mission-driven materials that support everyday faith, prayer, and liturgical life. Its brands include Pflaum Publishing Group, Catholic Digest, Living Faith, Living with Christ, Twenty-Third Publications, Creative Communications for the Parish, and Good News Planners. Through these imprints, Bayard USA offers catechetical tools, devotionals, parish resources, and school planners that promote connection, compassion, and spiritual growth for people of all ages.

Role Description The Product Specialist is a full-time, remote role responsible for supporting Bayard USA’s product lines throughout their lifecycle. This role involves gaining deep knowledge of assigned products, responding to internal and external product inquiries, and providing guidance to sales and customer service teams. Day-to-day tasks include analyzing product performance, gathering feedback from customers and stakeholders, and collaborating with marketing, editorial, and operations to improve offerings and user experience. The Product Specialist will assist with product launches, prepare training and support materials, and help ensure that solutions align with Bayard USA’s mission and the needs of Catholic communities.

Qualifications

• Candidates should possess strong product expertise and experience in Product Specialist or similar roles.
• Candidates should possess analytical skills to interpret data, track product performance, and identify opportunities for improvement.
• Candidates should possess clear and professional communication skills for collaboration with cross-functional teams and customer interactions.
• Candidates should possess customer service and sales skills to support inquiries, guide purchasing decisions, and enhance customer satisfaction.
• Relevant experience in publishing, education, or faith-based organizations is beneficial.
• Ability to work independently in a remote environment, manage multiple priorities, and meet deadlines.
• Proficiency with standard office software and basic CRM or ERP tools; familiarity with digital products and online platforms is an advantage.
• Associate or bachelor’s degree in business, communications, marketing, or a related field, or equivalent experience.