UX Product Designer - SaaS & Enterprise Platforms

OtterSoft is seeking a talented Senior UX / Product Designer – SaaS & Enterprise Platforms to join our team full-time. We are looking for a hands-on product designer with exceptional strength in interaction design, enterprise SaaS experiences, UI optimization, complex workflows, information architecture, and designing intuitive experiences around real user personas.

The ideal candidate has experience designing complex B2B SaaS, enterprise platforms, workflow-driven applications, or other sophisticated digital products where users must navigate multiple roles, business rules, processes, permissions, and data.

This is not a research-only or visual-design-only role. We are looking for a designer who can take a complicated product or business process and transform it into a clear, intuitive, efficient, and polished user experience.

This role is best suited for someone with 5+ years of professional UX, Product Design, or Interaction Design experience and a strong portfolio demonstrating the ability to design and optimize sophisticated SaaS and enterprise software products.

About the Role

As a Senior UX / Product Designer, you will play a key role in shaping how users experience OtterSoft’s software products.

You will work closely with Product Management, Engineering, QA, and business stakeholders to understand users, business processes, product requirements, and technical constraints. You will translate that understanding into thoughtful user journeys, workflows, interaction models, information architecture, interfaces, and prototypes.

The focus of this role is product experience and interaction design—not simply documenting requirements or creating visually attractive screens.

You will be expected to think deeply about:

• How different personas and user roles interact with an enterprise SaaS product
• How users move through complex, multi-step workflows
• How permissions, business rules, data, and system states affect the user experience
• Where users experience confusion, friction, errors, or unnecessary effort
• How workflows can be simplified without sacrificing important functionality
• How information architecture can make complex systems easier to navigate
• How UI and interaction patterns can make sophisticated functionality feel intuitive
• How to create scalable and reusable design patterns across an enterprise platform
• How design decisions affect usability, efficiency, adoption, and business outcomes
• How to create experiences that are not only functional, but polished and enjoyable to use

We work in an AI-first development environment, using AI to accelerate research, analysis, ideation, documentation, competitive analysis, and rapid prototyping. This allows our designers to spend more time on the areas where strong human design judgment matters most: experience strategy, interaction design, workflow optimization, problem solving, and product quality.

What You’ll Do

Enterprise SaaS & Product Experience Design

• Design intuitive, efficient, and engaging experiences for enterprise SaaS and web-based applications.
• Lead the interaction and product design process from problem definition through high-fidelity design and prototyping.
• Translate complex business processes, requirements, and product capabilities into simple, logical user experiences.
• Design experiences for products with multiple personas, roles, permissions, workflows, and business rules.
• Create intuitive navigation, information architecture, task flows, and interaction models.
• Identify opportunities to eliminate unnecessary steps, reduce friction, and improve task completion.
• Optimize existing SaaS interfaces and workflows based on user behavior, feedback, product data, and business objectives.
• Design experiences that balance usability, efficiency, scalability, technical feasibility, business objectives, and user satisfaction.
• Think beyond individual screens to understand the complete end-to-end product experience.
• Help differentiate OtterSoft products through thoughtful, modern, user-centered product experiences.

Persona & Workflow Design

• Design around clearly defined personas, user roles, goals, behaviors, and workflows.
• Map end-to-end user journeys, task flows, and business processes.
• Identify differences in how various personas interact with the platform and design accordingly.
• Simplify complex enterprise workflows without sacrificing necessary functionality.
• Identify friction poi…