WFH Executive & Admin Assistant - Luxury, Fashion & Interior Design (Klaviyo)

Overview

Our client is looking for a polished, proactive, and highly organized Executive & Administrative Assistant - Luxury, Fashion & Interior Design (Klaviyo) to act as the CEO’s right hand and deliver premium, relationship-driven service to high-end clientele. In this dynamic remote role, you will seamlessly balance executive administrative support, consultative customer inquiries, website coordination, and light social media curation for a thriving luxury brand. Leveraging your mandatory Klaviyo expertise alongside a high-touch customer service approach, you will play a crucial role in maintaining smooth e-commerce operations and driving client satisfaction.

Schedule:

• Monday to Friday, 9:00 AM to 6:00 PM PST, with a 1-hour unpaid break; Full-time, 40 work hours per week
• Note:Training will be conducted in China Standard Time (CST) and will transition to 9:00 AM - 5:00 PM PST after the training period, including a 1-hour daily huddle.

Responsibilities

Executive & Administrative Support

• Manage and maintain the CEO’s calendar, appointments, and daily priorities
• Coordinate meetings, follow-ups, reminders, and scheduling logistics efficiently
• Act as a dependable point of contact and trusted support partner for the CEO
• Organize files, communications, operational documents, and internal records
• Anticipate needs proactively and help improve workflows and organizational systems

Customer Communication & Sales Support:

• Answer inbound customer calls and inquiries regarding products, customization options, pricing, and delivery timelines
• Respond promptly and professionally to customer emails, messages, and website inquiries
• Use a consultative sales approach to guide customers through product selections and purchasing decisions
• Understand the importance of response time and customer experience in luxury retail environments
• Build strong customer relationships through excellent communication and attentive follow-up
• Schedule showroom visits, consultations, and customer appointments effectively

Website & E-Commerce Coordination:

• Assist with website content updates, product uploads, and backend coordination
• Work with developers or IT support to resolve website issues and maintain functionality
• Help ensure product information, imagery, and website content remain accurate and visually aligned with the luxury brand
• Support ongoing website organization and digital asset management

Social Media Support:

• Create and publish one social media post per week aligned with the company’s luxury branding
• Coordinate with the CEO regarding promotions, featured products, customer stories, or showroom highlights
• Help maintain a polished and consistent online presence across social media platforms
• Assist with gathering content assets such as product images, testimonials, and showroom visuals

Operations & Coordination

• Coordinate with logistics and operations teams regarding customer orders and delivery updates
• Maintain organized tracking systems for customer communications, appointments, and operational tasks
• Participate in regular check-ins with the CEO to align priorities and discuss improvements
• Support ad hoc operational and administrative tasks as needed

Requirements

• Demonstrated experience in executive assistance, customer support, sales support, or similar roles.
• Excellent spoken and written English communication skills with a professional and polished phone presence.
• Experience in fashion, luxury retail, furniture, home décor, or interior design industries.
• Extensive knowledge and hands-on experience using Klaviyo (Mandatory).
• Strong calendar management and appointment-setting experience.
• Proven ability to communicate confidently with customers and build rapport.
• Sales background or customer-facing experience with a consultative approach.
• Strong understanding of urgency, responsiveness, and premium customer service standards.
• Experience handling inbound calls and customer inquiries professionally.
• Highly organized with strong attention to detail and follow-through.
• Proactive mindset with the ability to work independently and anticipate needs.
• Experience with website management platforms such as WordPress, Shopify, or similar systems.
• Comfortable using Google Workspace, project management tools, and CRM systems.
• Ability to multitask and prioritize effectively in a dynamic environment.

**Preferred Qua…